Privacy Policy & Terms
Our family of companies includes IWA Wine Accessories, Epic Products, Le Cache Wine Cabinets, CellarPro Cooling Systems and WineKeeper, all of which are focused on wine-related products and accessories. When you opt in at one of our companies, you may receive communications from our related companies based on your preferences, interests and behavior. Our companies are committed to respecting your privacy, and you may “Opt Out” at any time from our communications, as described in our Privacy Policy.
Our Commitment to Privacy
Your privacy and the protection of your personal and financial information is important to us. We use the information that we collect on our site to provide you with superior shopping and customer service. If you place an order with us, your information will be processed in an accurate, secure and timely manner.
When you place an order with us, we ask you to provide both personal and financial information. We use the personal information to ship your order to you, contact you about any issue involving your order, and occasionally send you information about our company and our products. We use the financial information exclusively for completing your transaction.
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party marketing partners for commercial use that assist us in our marketing efforts and with other marketers whose products or services we feel may be of interest to you. Users may 'opt-out' of their data being shared with 3rd parties at any time for any reason. If you wish to opt out of your data being shared with 3rd parties, please email us at optout@iwawine.com or use this form.
We use the financial information solely to bill you for merchandise purchased on our site. We will never disclose your financial information to third parties, except where required by law or in order to provide you with a requested service.
From time to time, we may send out emails on behalf of reputable organizations whose products or services are complementary to what we offer. We will never sell your email address to any third-party.
When you visit our web sites, we send one or more "cookies" to your computer or other device. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is placed on the hard drive of your computer. A "session cookie" expires immediately when you end your session (i.e. close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web sites, tailor our products to suit your browsing history, process your order, track promotion statuses, and/or analyze your visiting patterns.
We also use cookies to collect information around abandoned shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the timer has expired, an SMS message will be sent as a reminder if you are signed up to receive SMS communications. Read about our Mobile Terms & Conditions.
We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors' IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. You have the right to opt-out of this activity. Please click here to opt-out from email marketing, and click here to opt-out from direct mail.
Right to Delete for Non-California Residents
You may request that we delete the personal information that we collected from you and to tell our service providers to do the same.
There are exceptions to the right to delete. Common reasons why we may keep your personal information include:
We cannot verify your request
To complete your transaction, provide a reasonably anticipated product or service, or for certain warranty and product recall purposes
For certain internal uses that are compatible with reasonable consumer expectations or the context in which the information was provided
To comply with legal obligations, exercise legal claims or rights, or defend legal claims
To submit a request to delete, you can email info@iwawine.com or contact us online. In order to verify your identity, we will need to match at least three of the following pieces of your information:
Name,
Telephone number,
Email address,
Billing address, and
Last transaction amount.
Once we verify your identify, we will respond to your request, and we will maintain a record of your request in our system.
California Customer Privacy Act
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act ("CCPA").
Right to Know
You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information. Specifically, you may request:
The categories and specific pieces of personal information that we collected
The categories of sources from which we collected the personal information
The purposes for which we used the personal information
The categories of third parties with whom we share the personal information
The categories of information that we sell or disclose to third parties
There are exceptions to the right to know. Common exceptions include:
We cannot verify your request
The request is manifestly unfounded or excessive
We cannot disclose sensitive information, such as your social security number, financial account number, or account passwords, although we will tell you if we're collecting this type of information
Disclosure would restrict our ability to comply with legal obligations, exercise legal claims or rights, or defend legal actions
To submit a request to know, you can email info@iwawine.com or contact us online. In order to verify your identity, we will need to match at least three of the following pieces of your information:
Name,
Telephone number,
Email address,
Billing address, and
Last transaction amount.
Once we verify your identify, we will respond to your request, and we will maintain a record of your request in our system.
Right to Delete
You may request that we delete the personal information that we collected from you and to tell our service providers to do the same.
There are exceptions to the right to delete. Common reasons why we may keep your personal information include:
We cannot verify your request
To complete your transaction, provide a reasonably anticipated product or service, or for certain warranty and product recall purposes
For certain internal uses that are compatible with reasonable consumer expectations or the context in which the information was provided
To comply with legal obligations, exercise legal claims or rights, or defend legal claims
To submit a request to delete, you can email info@iwawine.com or contact us online. In order to verify your identity, we will need to match at least three of the following pieces of your information:
Name,
Telephone number,
Email address,
Billing address, and
Last transaction amount.
Once we verify your identify, we will respond to your request, and we will maintain a record of your request in our system.
Do Not Sell My Personal Information
We may "sell" (as defined by CCPA) the following personal information to third parties:
Name and address information
Your transaction history
Your electronic activity on our website
To opt-out of the sale of your personal information, click here.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.
Opt Out from Email
Click here to opt out of receiving emails from our companies.
Opt Out from Postal Mailings
Click here to remove your name and address from our postal mailing list.
Our Commitment to Data Security
All of your private financial information is secured using 128-bit encryption, which safely encrypts the data before it is sent to us. To prevent unauthorized access and maintain data accuracy, we have procedures to safeguard and secure the information that we collect online.
Copyright Notice
All of the content on our websites and in our brochures and catalogs are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by IWA™ or one of its affiliates. The content on our websites and in our brochures and catalogs are intended solely for personal, noncommercial use by the users of our site. You may download, copy, print and store selected portions of our content provided you 1. use these copies of the content for your own personal, non-commercial use, 2. do not copy or post the content on any network computer or broadcast the content in any media, and 3. do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded or copied materials is transferred to you as a result of any such downloading or copying. IWA reserves complete title and full intellectual property rights in any content you download from our websites or copy from our brochures.
Accuracy of Information
From time to time there may be information on our websites or in our brochures that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
Accuracy of Colors
We have endeavored to photograph and display the colors of our products as accurately as possible. However, the products that we offer may have variations in color and shade, and we cannot guarantee that the images shown on our websites or in our brochures will match your item.
Disclaimer
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that IWA shall not be liable for any damages of any kind related to your use of this site.
How to Contact Us
If you have any questions or concerns about our privacy policies, please call us toll-free at 1.800.527.4072 or click here to contact us via email.
